{"id":4219,"date":"2025-09-26T13:46:21","date_gmt":"2025-09-26T05:46:21","guid":{"rendered":"https:\/\/crimsontrellis.com\/?page_id=4219"},"modified":"2025-12-31T10:21:00","modified_gmt":"2025-12-31T02:21:00","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/moognmi.com\/?page_id=4219","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<p><strong>1. Introduction<\/strong><br>NEXUS FLOW LIMITED is committed to customer satisfaction. This Return &amp; Refund Policy outlines the terms and conditions for returning products purchased through our global e-commerce platform. By making a purchase, you agree to the terms outlined below.<\/p>\n\n\n\n<p><strong>2. Return Eligibility<\/strong><br>We accept returns within 30 days from the delivery date. To be eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be unused, unworn, and unwashed<\/li>\n\n\n\n<li>All original tags must be attached<\/li>\n\n\n\n<li>Items must be in original packaging with all accessories<\/li>\n\n\n\n<li>Proof of purchase (order number) must be provided<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Non-Returnable Items<\/strong><br>The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Socks and hosiery<\/li>\n\n\n\n<li>Final sale items (clearly marked)<\/li>\n\n\n\n<li>Items damaged due to customer misuse<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Return Process<\/strong><br>To initiate a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact customer service for Return Authorization (RA) number<\/li>\n\n\n\n<li>Complete the return form from your order<\/li>\n\n\n\n<li>Pack items securely in original packaging<\/li>\n\n\n\n<li>Include RA number on the package exterior<\/li>\n\n\n\n<li>Ship to our Hong Kong address<\/li>\n<\/ol>\n\n\n\n<p><strong>5. Return Shipping Costs<\/strong><br>Customers are responsible for return shipping costs unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wrong item was delivered<\/li>\n\n\n\n<li>Item received is defective or damaged<\/li>\n\n\n\n<li>There was an error in order processing<br>In such cases, we provide prepaid shipping labels.<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Refund Processing Time<\/strong><br>Refunds are processed within 10 business days after:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We receive the returned item<\/li>\n\n\n\n<li>Item passes quality inspection<\/li>\n\n\n\n<li>Return is approved<br>You will receive email notification at each stage.<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Refund Methods<\/strong><br>Refunds are issued to the original payment method:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit card refunds: 5-10 business days<\/li>\n\n\n\n<li>PayPal refunds: 3-5 business days<\/li>\n\n\n\n<li>Bank transfers: 7-14 business days<br>Store credit is available with 15% bonus.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Exchange Policy<\/strong><br>We offer exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Size exchanges (subject to availability)<\/li>\n\n\n\n<li>Color exchanges (subject to availability)<\/li>\n\n\n\n<li>Defective item replacements<br>Contact customer service before returning.<\/li>\n<\/ul>\n\n\n\n<p><strong>9. Damaged or Defective Items<\/strong><br>For damaged\/defective items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Report within 48 hours of delivery<\/li>\n\n\n\n<li>Provide clear photos of damage\/defect<\/li>\n\n\n\n<li>We arrange free return shipping<\/li>\n\n\n\n<li>Choose replacement or full refund<\/li>\n<\/ul>\n\n\n\n<p><strong>10. Quality Inspection<\/strong><br>All returns undergo quality inspection:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conducted within 3 business days of receipt<\/li>\n\n\n\n<li>Notification sent via email after inspection<\/li>\n\n\n\n<li>Unapproved returns shipped back at customer&#8217;s cost<\/li>\n<\/ul>\n\n\n\n<p><strong>11. International Returns<\/strong><br>International customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Include all customs documentation<\/li>\n\n\n\n<li>Mark as &#8220;Returned Goods&#8221; to avoid duties<\/li>\n\n\n\n<li>Use trackable shipping method<\/li>\n\n\n\n<li>Return shipping costs not refunded<\/li>\n<\/ul>\n\n\n\n<p><strong>12. Contact Information<\/strong><br>For return-related inquiries:<br><strong>Email:<\/strong>&nbsp;cs@moognmi.com<br><strong>Phone:<\/strong>&nbsp;(852) 51634638<br><strong>Address:<\/strong>&nbsp;ROOM 1101D, 11\/F, LIPPO SUN PLAZA, 28 CANTON ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG<br><strong>Hours:<\/strong>&nbsp;Mon-Fri, 9:00 AM-6:00 PM HKT<\/p>\n\n\n\n<p>This policy may be updated periodically. The version active at purchase time applies to your order.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. IntroductionNEXUS FLOW LIMITED is committed to customer satisfaction. This Return &amp; Refund Policy outlines the terms and conditions for returning products purchased through our global e-commerce platform. By making a purchase, you agree to the terms outlined below. 2. Return EligibilityWe accept returns within 30 days from the delivery date. To be eligible for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4219","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages\/4219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moognmi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4219"}],"version-history":[{"count":6,"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages\/4219\/revisions"}],"predecessor-version":[{"id":4359,"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages\/4219\/revisions\/4359"}],"wp:attachment":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}