{"id":4221,"date":"2025-09-26T13:46:45","date_gmt":"2025-09-26T05:46:45","guid":{"rendered":"https:\/\/crimsontrellis.com\/?page_id=4221"},"modified":"2025-12-23T15:46:43","modified_gmt":"2025-12-23T07:46:43","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/moognmi.com\/?page_id=4221","title":{"rendered":"Shipping &amp; Delivery"},"content":{"rendered":"\n<p><strong>1. Order Processing<\/strong><br>All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or sales events, processing may take up to 3 business days. You will receive an order confirmation email once your order is processed.<\/p>\n\n\n\n<p><strong>2. Shipping Methods<\/strong><br>We offer multiple shipping options to cater to different needs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard Shipping (7-20 business days)<\/li>\n\n\n\n<li>Express Shipping (5-10 business days)<\/li>\n\n\n\n<li>Priority Shipping (3-7 business days)<br>Available methods vary by destination.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Shipping Destinations<\/strong><br>We ship to over 120 countries worldwide. Some remote locations may have limited shipping options or additional surcharges. Check our website for supported countries.<\/p>\n\n\n\n<p><strong>4. Shipping Costs<\/strong><br>Shipping costs are calculated based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Package weight and dimensions<\/li>\n\n\n\n<li>Destination country<\/li>\n\n\n\n<li>Selected shipping method<\/li>\n\n\n\n<li>Any additional services<br>Exact costs display at checkout.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Delivery Timeframes<\/strong><br>Delivery times start from shipment date:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asia: 3-10 business days<\/li>\n\n\n\n<li>North America &amp; Europe: 7-15 business days<\/li>\n\n\n\n<li>Other regions: 10-20 business days<br>These are estimates, not guarantees.<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Order Tracking<\/strong><br>All orders include tracking. Once shipped, you&#8217;ll receive a confirmation email with your tracking number and link to monitor your package&#8217;s journey in real-time.<\/p>\n\n\n\n<p><strong>7. Customs and Import Duties<\/strong><br>International customers are responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs clearance procedures<\/li>\n\n\n\n<li>Import duties and taxes<\/li>\n\n\n\n<li>Additional brokerage fees<br>We cannot predict these charges as they vary by country.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Shipping Restrictions<\/strong><br>We cannot ship to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PO boxes<\/li>\n\n\n\n<li>Military addresses<\/li>\n\n\n\n<li>Certain restricted countries<br>Check local import regulations before ordering.<\/li>\n<\/ul>\n\n\n\n<p><strong>9. Address Accuracy<\/strong><br>Customers must ensure shipping addresses are complete and accurate. We&#8217;re not responsible for packages lost or delayed due to incorrect addresses. Address corrections after shipment may incur fees.<\/p>\n\n\n\n<p><strong>10. Failed Deliveries<\/strong><br>If delivery fails due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect address<\/li>\n\n\n\n<li>Recipient unavailable<\/li>\n\n\n\n<li>Refusal to accept package<br>Additional charges apply for re-delivery.<\/li>\n<\/ul>\n\n\n\n<p><strong>11. Shipping Insurance<\/strong><br>All shipments include basic insurance. For orders above HKD $800, we recommend additional insurance during checkout.<\/p>\n\n\n\n<p><strong>12. Multiple Item Orders<\/strong><br>Items from the same order may ship separately if they come from different warehouses. You&#8217;ll receive separate tracking numbers for each shipment.<\/p>\n\n\n\n<p><strong>13. Damaged or Lost Packages<\/strong><br>Report within:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>7 days of delivery (damage)<\/li>\n\n\n\n<li>30 days of expected delivery (lost)<br>Provide documentation and photos. We initiate carrier investigations.<\/li>\n<\/ul>\n\n\n\n<p><strong>14. Contact Information<\/strong><br>For shipping inquiries:<br><strong>Email:<\/strong>\u00a0cs@moognmi.com<br><strong>Phone:<\/strong>\u00a0(852) 51634638<br><strong>Address:<\/strong>\u00a0ROOM 1101D, 11\/F, LIPPO SUN PLAZA, 28 CANTON ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG<br><strong>Hours:<\/strong>\u00a0Mon-Fri, 9:00 AM-6:00 PM HKT<\/p>\n\n\n\n<p>We reserve the right to modify this policy. Customers follow the policy active at order placement.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Order ProcessingAll orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or sales events, processing may take up to 3 business days. You will receive an order confirmation email once your order is processed. 2. Shipping MethodsWe offer multiple shipping options to cater to different [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4221","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages\/4221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moognmi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4221"}],"version-history":[{"count":4,"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages\/4221\/revisions"}],"predecessor-version":[{"id":4347,"href":"https:\/\/moognmi.com\/index.php?rest_route=\/wp\/v2\/pages\/4221\/revisions\/4347"}],"wp:attachment":[{"href":"https:\/\/moognmi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}