FAQ

1. Where does NEXUS FLOW LIMITED ship from?
We are proudly based in Hong Kong and all our orders are shipped from our central warehouse located here. This strategic location allows us to offer efficient and reliable shipping to a global customer base.

2. What are the shipping costs and delivery times?
Shipping costs are calculated at checkout based on your location and the selected shipping method. We offer a range of options, from standard shipping (7-15 business days) to express shipping (3-7 business days). You will see the exact cost and estimated timeframe before you complete your purchase.

3. What is your return and exchange policy?
We want you to love your purchase. We offer a 14-day return policy for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, intimate apparel and swimwear are final sale. For full details, please visit our dedicated Return & Refund Policy page.

4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also log into your account on our website to view the latest status of your order.

5. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other popular regional payment gateways to ensure a convenient and secure checkout process for our international customers.

6. How do I know what size to order?
To help you find the perfect fit, we provide a detailed size guide for each product. This includes measurements in both metric and imperial units. We recommend comparing your body measurements with our chart for the most accurate fit, as sizing can vary between brands.

7. The item I want is out of stock. Will it be restocked?
We regularly restock our popular items! If a product you want is currently unavailable, you can often sign up for a restock notification on the product page. We will send you an email as soon as it becomes available again.

8. How can I contact your customer service team?
Our friendly and multilingual customer service team is here to help! You can reach us via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days.

9. Are the product colours accurate on the website?
We make every effort to display the colours of our products as accurately as possible. However, due to variations in individual monitor settings and lighting conditions, the colour you see on your screen may slightly differ from the actual product.

10. Do I need an account to place an order?
While you can check out as a guest, we highly recommend creating an account. This allows you to track your orders easily, save your shipping details for faster checkout, and receive updates on exclusive promotions and new arrivals.