Privacy Policy

1. Introduction
NEXUS FLOW LIMITED (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our global e-commerce platform and purchase our clothing products. By using our services, you consent to the data practices described in this policy.

2. Information We Collect
We collect information that you provide directly, including:

• Personal identifiers (name, email address, phone number)
• Shipping and billing addresses
• Payment information through secure gateways
• Purchase history and preferences
• Customer service communications
  We automatically collect technical data including IP address, browser type, and device information.

3. Legal Basis for Processing
We process your personal data based on:

• Contractual necessity to fulfill your orders
• Your explicit consent for marketing activities
• Legitimate business interests
• Legal compliance requirements

4. How We Use Your Information
We use collected information for:

• Processing transactions and delivering orders
• Providing customer support
• Personalizing your shopping experience
• Sending marketing communications (with consent)
• Improving our services and website functionality
• Preventing fraud and ensuring security

5. Data Sharing and Disclosure
We may share your information with:

• Payment processors and financial institutions
• Shipping and logistics partners
• Marketing and analytics service providers
• Legal authorities when required by law

6. International Data Transfers
As a global company, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards to ensure your data remains protected during international transfers.

7. Data Security
We implement robust security measures including:

• SSL encryption for data transmission
• Secure payment processing systems
• Restricted access to personal data
• Regular security assessments
• Secure data storage facilities

8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We regularly review our data retention practices.

9. Your Rights
You have the right to:

• Access and receive copies of your personal data
• Correct inaccurate information
• Request data deletion
• Withdraw consent for marketing
• Object to certain processing activities
• Request data portability

10. Cookies and Tracking
We use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Personalize content and ads
• Remember preferences
  You can control cookie settings through your browser.

11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices, content, or security of these external websites.

12. Contact Information
For privacy-related questions or to exercise your rights, please contact us:

Email: [email protected]
Phone: (852) 51634638
Address: ROOM 1101D, 11/F, LIPPO SUN PLAZA, 28 CANTON ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG
Hours: Mon-Fri, 9:00 AM-6:00 PM HKT

We will respond to your inquiry within 5 business days.

NEXUS FLOW LIMITED reserves the right to update this policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated effective date.