Shipping & Delivery

1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or sales events, processing may take up to 3 business days. You will receive an order confirmation email once your order is processed.

2. Shipping Methods
We offer multiple shipping options to cater to different needs:

• Standard Shipping (7-20 business days)
• Express Shipping (5-10 business days)
• Priority Shipping (3-7 business days)
  Available methods vary by destination.

3. Shipping Destinations
We ship to over 120 countries worldwide. Some remote locations may have limited shipping options or additional surcharges. Check our website for supported countries.

4. Shipping Costs
Shipping costs are calculated based on:

• Package weight and dimensions
• Destination country
• Selected shipping method
• Any additional services
  Exact costs display at checkout.

5. Delivery Timeframes
Delivery times start from shipment date:

• Asia: 3-10 business days
• North America & Europe: 7-15 business days
• Other regions: 10-20 business days
  These are estimates, not guarantees.

6. Order Tracking
All orders include tracking. Once shipped, you’ll receive a confirmation email with your tracking number and link to monitor your package’s journey in real-time.

7. Customs and Import Duties
International customers are responsible for:

• Customs clearance procedures
• Import duties and taxes
• Additional brokerage fees
  We cannot predict these charges as they vary by country.

8. Shipping Restrictions
We cannot ship to:

• PO boxes
• Military addresses
• Certain restricted countries
  Check local import regulations before ordering.

9. Address Accuracy
Customers must ensure shipping addresses are complete and accurate. We’re not responsible for packages lost or delayed due to incorrect addresses. Address corrections after shipment may incur fees.

10. Failed Deliveries
If delivery fails due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept package
  Additional charges apply for re-delivery.

11. Shipping Insurance
All shipments include basic insurance. For orders above HKD $800, we recommend additional insurance during checkout.

12. Multiple Item Orders
Items from the same order may ship separately if they come from different warehouses. You’ll receive separate tracking numbers for each shipment.

13. Damaged or Lost Packages
Report within:

• 7 days of delivery (damage)
• 30 days of expected delivery (lost)
  Provide documentation and photos. We initiate carrier investigations.

14. Contact Information
For shipping inquiries:
Email: [email protected]
Phone: (852) 51634638
Address: ROOM 1101D, 11/F, LIPPO SUN PLAZA, 28 CANTON ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG
Hours: Mon-Fri, 9:00 AM-6:00 PM HKT

We reserve the right to modify this policy. Customers follow the policy active at order placement.