Returns Policy

1. Introduction
NEXUS FLOW LIMITED is committed to customer satisfaction. This Return & Refund Policy outlines the terms and conditions for returning products purchased through our global e-commerce platform. By making a purchase, you agree to the terms outlined below.

2. Return Eligibility
We accept returns within 30 days from the delivery date. To be eligible for return:

• Items must be unused, unworn, and unwashed
• All original tags must be attached
• Items must be in original packaging with all accessories
• Proof of purchase (order number) must be provided

3. Non-Returnable Items
The following items cannot be returned:

• Socks and hosiery
• Final sale items (clearly marked)
• Items damaged due to customer misuse

4. Return Process
To initiate a return:

1. Contact customer service for Return Authorization (RA) number
2. Complete the return form from your order
3. Pack items securely in original packaging
4. Include RA number on the package exterior
5. Ship to our Hong Kong address

5. Return Shipping Costs
Customers are responsible for return shipping costs unless:

• Wrong item was delivered
• Item received is defective or damaged
• There was an error in order processing
  In such cases, we provide prepaid shipping labels.

6. Refund Processing Time
Refunds are processed within 10 business days after:

• We receive the returned item
• Item passes quality inspection
• Return is approved
  You will receive email notification at each stage.

7. Refund Methods
Refunds are issued to the original payment method:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days
  Store credit is available with 15% bonus.

8. Exchange Policy
We offer exchanges for:

• Size exchanges (subject to availability)
• Color exchanges (subject to availability)
• Defective item replacements
  Contact customer service before returning.

9. Damaged or Defective Items
For damaged/defective items:

• Report within 48 hours of delivery
• Provide clear photos of damage/defect
• We arrange free return shipping
• Choose replacement or full refund

10. Quality Inspection
All returns undergo quality inspection:

• Conducted within 3 business days of receipt
• Notification sent via email after inspection
• Unapproved returns shipped back at customer’s cost

11. International Returns
International customers:

• Include all customs documentation
• Mark as “Returned Goods” to avoid duties
• Use trackable shipping method
• Return shipping costs not refunded

12. Contact Information
For return-related inquiries:
Email: [email protected]
Phone: (852) 51634638
Address: ROOM 1101D, 11/F, LIPPO SUN PLAZA, 28 CANTON ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG
Hours: Mon-Fri, 9:00 AM-6:00 PM HKT

This policy may be updated periodically. The version active at purchase time applies to your order.